Frequently Asked Questions

Everything you need to know about shopping with Groundies.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return label.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring your foot or checking our 'True to Fit' tool to ensure the perfect match.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We use recycled fabrics, organic cotton, and eco-friendly dyes across our entire collection.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.